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An estimated ship date will be provided to you by Cherner with your order confirmation. Transit time is dependent on shipment method and location of delivery. Cherner will also notify you via electronic mail with tracking and other delivery information when orders are shipped. The average lead time on most orders is 8-10 weeks.
White Glove Shipping
Cherner requires “White Glove” service for those products which must be shipped on a pallet (due to size or weight) and may require some assembly requiring more than 1 person. This service includes a delivery appointment, placement in room of choice, unpacking, light assembly (if needed) and removal of all packaging materials. You are responsible for inspecting all products for damage when you receive your order. Deliveries arriving with obvious signs should be refused and the damage noted with the driver. The following products are shipped White Glove:
Dining Tables and Desks
Standard Threshold Deliveries:
Cherner utilizes LTL carries (e.g. XPO, ABF, USF, Pilot Freight Services) and small parcel carriers (UPS and FedEx) for “threshold” deliveries. These deliveries are made to the front door only and do not include any installation or debris removal. Customer will be provided with tracking information when orders are shipped.
The following items are shipped using Threshold Service:
White Glove service is available upon request at an additional charge. Some rural locations may incur additional freight charges.
Delivery outside the Continental US and International Locations:
Any offers for "Free freight" do not include delivery to Alaska, Hawaii or international locations and some rural locations. International customers should contact the Cherner Chair Co. at 001.203.894.4702 (M-F, 9-5 EST) or by email regarding shipping to countries outside the United States.
You are responsible for inspecting all products for visible damage when you receive your order. Any damage to the shipping container should be documented with the freight carrier at the time of delivery. Damage to the packaging alone does not constitute damage to the product and will not be considered valid for claim purposes.
You must also report any product damage to Customer Service at 001.203.894.4702 or by email at email@example.com within five (5) days of receipt of your order. Cherner will repair or replace the product damaged in shipment only if you have notified Cherner of the damage within five (5) days of receiving the Product.
Claims for transit damage must be returned in their original packing cartons. If such packaging has been discarded, it is your responsibility to get sufficient packaging for the return. All returned products must be in original condition in which they were received. After Customer Service has verified your damage claim, we will send you pre-paid return labels so that you can return the product to Cherner. Once the Product is received and verified by Cherner, we will either repair or replace the product and send it back to you at no charge.