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Frequently Asked Questions

I am not an architect or interior designer, can I buy directly from the Cherner Chair Company?

Yes, you can buy direct from Cherner Chair.  Consumers can place orders online at  or you can call our toll free number (1.866.243.7637 USA Only) to speak with a customer service representative about placing an order or to get product information. If you prefer, you can place an order with one of our authorized dealers. A list of dealers in your area can be found on our website. Cherner Chair also sells direct to design professionals, furniture dealers and corporate customers.

Does Cherner Chair offer discounts to designers and architects?

We do offer trade and volume discounts to design professionals. You must provide Cherner Chair with your re-seller's certificate, Tax ID number or proof of membership in a professional organization (AIA, ASID, etc.) in order to qualify for any trade discounts. Please call our toll free number (1.866.243.7637) to speak with a customer service representative about setting up trade account.   You can also request to open a trade account and submit your credentials online at

I don't live in the United States, where can I buy Cherner Chair products in my country?

Cherner Chair sells products through a network of authorized retailers worldwide. Please click here to find a list of retailers in your country. If there are no retailers in your country, please contact us at 01.203.894.4702 or by email at to get information on pricing and shipping to your location.

Can Cherner Chair repair or restore my vintage chairs made by Plycraft?

Cherner Chair can not repair or restore vintage chairs manufactured by the Plycraft Company from the 1950's through the 1980's. While our designs are true to Norman Cherner's original specifications, we use modern fasteners and manufacturing techniques which make our parts incompatible with vintage chairs.

I have what I think are vintage Norman Cherner designed chairs made by Plycraft. Can you tell me what they are worth?

Cherner Chair can not offer you an appraisal on the value of your vintage chairs. We recommend finding an appraiser of American furniture and decorative arts in your area through the Appraisers Association of America.

How can I get chairs manufactured by the Cherner Chair Company repaired?

If you have a problem with one of our products purchased from one of our authorized retailers, we request that you contact them first before contacting us. Customer can email us at to get information on having products repaired.  In most cases, only those products which are under warranty will be repaired by Chener Chair.

My chair arrived damaged, what should I do?

Please inspect your order immediately upon receipt and report any damage to the freight carrier. Make sure the freight carrier makes note of your reported damage. Also contact your retailer or the Cherner Chair Company within 48 hours.

Where are your products made?

Most all Cherner products are fabricated, assembled and packaged in the USA by skilled American craftsman.

Who created your furniture designs?

All Cherner products were designed created by Norman or Benjamin Cherner. 

Do you accept credit cards?

We accept Visa, MasterCard, Discover and American Express credit cards.

How accurate are the colors shown for each product?

We make every effort to display as accurately as possible the colors of our products. However, we can't guarantee your computer monitor's display of any color will be completely accurate. If you're in doubt, please order a free wood swatch or fabric sample.

Can I order a fabric and finish swatches before choosing fabric for an item?

Finish samples can be requested online by clicking here. You can also email us at to request a swatch. Complete sets of fabric samples cannot be sent to customers but may be requested directly from the manufacturer.

Where can I see a Cherner Chair product in person?

A list of Cherner dealers worldwide can be found on our website. Click here for dealer locations. Not all products are displayed in all stores. Be sure to contact a dealer before visiting  their location.

What is the average lead time for an order?  Do you keep anything in stock?  Can I have an order expedited?

All Cherner Chair products are made to order for each customer. We do not keep any inventory on hand. The average lead time is 5-6 weeks. At this time we do not have a “quick ship” program so we are unable to accommodate requests for expedited orders (although it doesn’t hurt to ask).