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All requests for damage claims, warranty claims or order cancelations/changes must be pre-authorized by calling Cherner Chair Customer Service at 001.203.894.4702 or firstname.lastname@example.org. Please try to have your sales order or invoice number available.
All claims for manufacturing defects covered under our warranty must be pre-authorized by calling Cherner Chair Customer Service at 001.203.894.4702. If your return request is approved, Cherner will provide a return authorization form and specific return shipping instructions. If needed, Cherner may provide you with replacement packing cartons which may used instead of the packing cartons that were originally provided with the product. Return freight may also be arranged at no charge.
Once the Product is received and warranty work is verified by Cherner, we will either repair or replace the product and send it back to you at no charge. If it is determined that the damage is not due to a manufacturing defect, Cherner will provide you with a quote for repair or replacement. In the event the warranty claim is denied and you do not wish to have your product repaired or replaced, the product will be returned to you in the condition it was received and return freight will be charged to you.
You are responsible for inspecting all products for visible damage when you receive your order. Any damage to the shipping container should be documented with the freight carrier at the time of delivery. Damage to the packaging alone does not constitute damage to the product and will not be considered valid for claim purposes. You must also report any product damage to Customer Service at 001.203.894.4702 or by email at email@example.com within five (5) days of receipt of your order. Cherner will repair or replace the product damaged in shipment only if you have notified Cherner of the damage within five (5) days of receiving the Product.
Claims for transit damage must be returned in their original packing cartons. If such packaging has been discarded, it is your responsibility to get sufficient packaging for the return. All returned products must be in original condition in which they were received. After Customer Service has verified your damage claim, we will send you pre-paid return labels so that you can return the product to Cherner. Once the Product is received and verified by Cherner, we will either repair or replace the product and send it back to you at no charge.
Order Cancellations & Changes
Most all Cherner products are “made to order.” Customers may cancel or change orders with no penalty only if requests are made within 2 weeks of the order confirmation date. Requests for cancellations or changes to the original order after this time may be approved on a case by case basis and may involve a cancellation or re-stocking fee.
Cherner may authorize returns (at Cherner’s discretion) for products which have already been delivered to the customer’s location but have not been damaged in transit nor have any manufacturing defects. Re-stocking fees and shipping fees may be charged for authorized returns.
Products approved for return must be returned in their original packing cartons. If such packaging has been discarded, it is your responsibility to get sufficient packaging for the return. To request a cancelation, change to your order or request an authorization for a return, contact our customer service team at 001.866.7637 or by email: firstname.lastname@example.org. Under no circumstances should products be returned to Cherner without prior authorization.
Changes may effect delivery dates. Expenses incurred because of changes (including storage fees) shall be charged to purchaser. “Special or Custom Orders” including ‘‘COM’’ or “COL” may not be canceled.
For customer purchases made through a Cherner Chair authorized dealer, please contact the store directly for any questions regarding returns or order cancellations or changes.