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This Selling Policy supercedes all previous selling policies. Prices, discounts and product offerings are subject to change without notice.
Terms & Conditions Of Sales
Sales by Cherner (“seller”) within the United States and Canada are made only on the terms which are contained in this Selling Policy. Seller hereby gives notice of its objection to any different or additional terms and conditions. This sale is expressly conditional upon Purchaser’s assent to the terms and conditions set forth below. These terms and conditions may be modified or supplemented only by a written document signed by both seller and purchaser. Written quotations expire thirty (30) days from the date of issuance and can be withdrawn by written notice anytime during that period.
All orders must be placed in writing through a written Purchase Order. Order placed by email will not be accepted. Purchase Orders issued by purchaser (“you”) must contain a valid Cherner product code and full description of requested product.
A purchase order is not binding on Seller until Purchaser has received Seller’s order confirmation or acknowledgment via electronic mail.
List prices are subject to change without notice.
The prices charged by Cherner shall be those prices in effect on the date you receive your order confirmation. List prices do not include the cost of shipping the products to your requested delivery location or any taxes, when applicable.
All sales, use, excise and other taxes applicable to the sale of the Products shall be paid by Purchaser. If Purchaser claims an exemption from any tax, Purchaser shall submit to Seller the appropriate exemption certificates.
Terms Of Payment
All orders require a deposit payment of 50 percent (50%) of the net order amount which is due upon receipt of your order confirmation. The full balance will be due prior to the estimated ship date shown on your order confirmation. Production of orders will not commence until deposit payments are received.
Orders of less than $1,000 require payment for one hundred percent (100%) of the net order amount (including any applicable sales tax and charges for inside delivery, special packaging, etc.), due at time of order placement.
Orders will accrue a storage fee if orders can not be shipped due to late payment of the balance due by the purchaser or if purchaser is unable to take delivery of order within 30 days of the estimated ship date.
Changes and Cancellations
Most all Cherner products are “made to order”. Customers may cancel or change orders with no penalty only if requests are made within 2 weeks of the order confirmation date. Requests for cancellations or changes to the original order after this time may be approved on a case by case basis and may involve a cancellation or re-stocking fee.
Cherner may authorize returns (at Cherner’s option) for products which have already been delivered to the customer’s location but have not been damaged in transit nor have any manufacturing defects. Re-stocking fees and shipping fees may be charged for authorized returns.
Products approved for return must be returned in their original packing cartons. If such packaging has been discarded, it is your responsibility to get sufficient packaging for the return. To request cancelation, change to your order or request an authorization for a return, contact our customer service team at 001.866.7637 or by email: email@example.com. Under no circumstances should products be returned to Cherner without prior authorization.
Changes may effect delivery dates. Expenses incurred because of changes (including storage fees) shall be charged to purchaser. “Special or Custom Orders” including ‘‘COM’’ or “COL” may not be canceled.
For all shipments arranged by Cherner within the contiguous United States, purchaser is responsible for inspecting all products for visible damage when you receive your order. Any damage to the shipping container should be documented with the freight carrier at the time of delivery. Damage to the packaging alone does not constitute damage to the product and will not be considered valid for claim purposes.
You must also report any product damage to Customer Service at 001.203.894.4702 or by email at firstname.lastname@example.org within five (5) days of receipt of your order. Cherner will repair or replace the product damaged in shipment only if you have notified Cherner of the damage within five (5) days of receiving the Product.
Claims for transit damage must be returned in their original packing cartons. If such packaging has been discarded, it is your responsibility to get sufficient packaging for the return. All returned products must be in original condition in which they were received. After Customer Service has verified your damage claim, we will send you pre-paid return labels so that you can return the product to Cherner. Once the Product is received and verified by Cherner, we will either repair or replace the product and send it back to you at no charge.
For products damaged in transit using freight carriers contracted directly by the purchaser, recovery must be sought from the carrier and seller has no liability to purchaser for such claims. Seller may, upon request, assist Purchaser with filing of such claims with the carrier, but seller will not be liable for any of these transportation related claims.
All claims for manufacturing defects covered under our warranty must be pre-authorized by calling Cherner Chair Customer Service at 001.203.894.4702. If your return request is approved, Cherner will provide a return authorization form and specific return shipping instructions. If needed, Cherner may provide you with replacement packing cartons which may used instead of the packing cartons that were originally provided with the product. Return freight may also be arranged at no charge.
Once the Product is received and warranty work is verified by Cherner, we will either repair or replace the product and send it back to you at no charge. If it is determined that the damage is not due to a manufacturing defect, Cherner will provide you with a quote for repair or replacement. In the event the warranty claim is denied and you do not wish to have your product repaired or replaced, the product will be returned to you in the condition it was received and return freight will be charged to you.