FAQ's

FAQ's

 

 

I am not an architect or interior designer, can I buy directly from the Cherner Chair Company?

 

If you are a consumer and there are no authorized retailers in your area, you can call our toll free number (1.866.243.7637) to speak with a customer service representative about placing an order or to get product information. Prices for purchases directly from Cherner chair will be the same as our authorized retailers. Cherner Chair also sells direct to design professionals, furniture dealers and corporate customers.

 

Does Cherner Chair offer discounts to designers and architects?

 

We do offer trade and volume discounts to design professionals. You must provide Cherner Chair with your re-seller's certificate, Tax Id number or proof of membership in a professional organization (AIA, ASID, etc.) in order to qualify for any trade discounts. Please call our toll free number (1.866.243.7637) to speak with a customer service representative about trade pricing, placing orders or to get product information.

 

I don't live in the United States, where can I buy Cherner Chair products in my country?

 

Cherner Chair sells products through a network of authorized retailers worldwide. Please click on the "Where to Buy" link to find a list of retailers in your country. If there are no retailers in your country, please contact us at 01.203.894.4702 or by email at mail@chernerchair.com to get information on pricing and shipping to your location.

 

I am a furniture retailer interested in carrying Cherner Chair Products. Who should I contact?

 

If you are a furniture retailer interested in becoming an authorized Cherner Chair retailer, please contact us by email at tcherner@chernerchair.com

 

Where can I get prices?

 

Customers can download our price list (US Only) by clicking on the "download price list" link located on the lower left hand corner of this page. Retail prices for products will be the same regardless of which retailer you decide to purchase from. In-store and online pricing should also be the same nationwide.

 

Can Cherner Chair repair or restore my vintage chairs made by Plycraft?

 

Cherner Chair can not repair or restore vintage chairs manufactured by the Plycraft Company from the 1950's through the 1980's. While our designs are true to Norman Cherner's original specifications, we use modern fasteners and manufacturing techniques which make our parts incompatible with vintage chairs.

 

I have what I think are vintage Norman Cherner designed chairs made by Plycraft. Can you tell me what they are worth?

 

Cherner Chair can not offer you an appraisal on the value of your vintage chairs. We recommend finding an appraiser of American furniture and decorative arts in your area through the Appraisers Association of America.

 

How can I get chairs manufactured by the Cherner Chair Company repaired?

 

If you have a problem with one of our products purchased from one of our authorized retailers, we request that you contact them first before contacting us. Customer can call our toll-free number 1.866.243.7637) to get information on having products repaired.

 

My chair arrived damaged, what should I do?

 

Please inspect your order immediately upon receipt and report any damage to the freight carrier. Make sure the freight carrier makes note of your reported damage. Also contact your retailer or the Cherner Chair Company within 48 hours.

 

I am writing a book or article and want to include photos and information about Norman Cherner's designs. Is there a public archive where I can get this information?

 

Please email your request to mail@chernerchair.com and we will be happy to assist you in finding the information you need.